How to get a refund from Travelodge

Getting a refund from Travelodge is possible if your stay didn't meet expectations or if you cancelled within their policy. Don't let a poor experience or an accidental booking cost you money unnecessarily. This guide helps you understand your rights and the steps to take.

Reviewed by Corey Musa, Founder·Last reviewed June 2026·LinkedIn

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Your rights

For issues with the service provided during your stay, such as a dirty room, faulty amenities, or misrepresentation, your rights are protected by the UK Consumer Rights Act 2015. This act states that services must be provided with reasonable care and skill, and goods (like food) must be of satisfactory quality. If Travelodge fails to meet these standards, you are entitled to a refund, repair, or repeat performance. For cancellations, your right to a refund depends on the specific booking terms you agreed to, such as a 'flexible' rate allowing free cancellation up to a certain time.

Step by step

1Review your booking confirmation and Travelodge's cancellation policy. If you booked a 'flexible' rate, check the deadline for free cancellation.
2Gather evidence of your issue. This could include photos or videos of the problem, timestamps, booking details, and any communication with hotel staff during your stay.
3Contact the specific Travelodge hotel directly to explain the problem and request a resolution or refund. Do this as soon as possible, ideally during your stay.
4If the hotel cannot resolve it, escalate your complaint to Travelodge Customer Services. Provide all your evidence and a clear explanation of what happened and what resolution you expect.

What they'll say, and your comeback

“You booked a non-refundable rate, so we cannot offer a refund for cancellation.”

Comeback, While I understand the cancellation terms, this refund request is due to a failure in service delivery under the Consumer Rights Act 2015, not simply a cancellation. The room or service provided was not as described or fit for purpose.

“You should have reported this issue during your stay so we could resolve it.”

Comeback, I did report the issue to [staff member's name/reception] on [date/time], but it was not resolved, or the resolution was inadequate. Alternatively, explain why it wasn't possible to report at the time, e.g., 'the issue became apparent after hours and significantly impacted my sleep.'

“We can only offer you a voucher for a future stay.”

Comeback, Under the Consumer Rights Act 2015, if the service was not provided with reasonable care and skill, I am entitled to a monetary refund, not just a voucher. I insist on a full or partial refund to my original payment method.

FAQ

Can I get a refund if I just change my mind about staying?

It depends on your booking type. If you booked a 'flexible' rate, you can usually cancel for free up to a certain time before check-in. If you booked a 'saver' or 'non-refundable' rate, you generally won't get a refund for changing your mind.

What if my room was dirty or had broken facilities?

Yes, you are likely entitled to a refund or partial refund under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill. Document the issues with photos and report them to the hotel immediately.

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A self-serve tool, not a law firm. General information, not legal advice.