How to Get a Refund from Jet2holidays

If your Jet2holidays package has been cancelled, significantly changed, or if you didn't receive the holiday you paid for, you have rights to a refund. Don't let a holiday company keep your money when they haven't delivered. This guide will help you understand your entitlements and get your refund.

Reviewed by Corey Musa, Founder·Last reviewed June 2026·LinkedIn

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Your rights

Your refund rights for a Jet2holidays package are primarily protected by The Package Travel and Linked Travel Arrangements Regulations 2018 (UK). If Jet2holidays cancels your package, or makes a significant change to essential terms like departure times, destination, or accommodation, you are entitled to a full refund within 14 days. If services included in your package are not provided or are significantly below standard, you may also be entitled to a partial refund. If you paid by credit card for purchases over £100, Section 75 of the Consumer Credit Act 1974 makes your card provider jointly liable. For debit card payments, you can pursue a chargeback claim through your bank.

Step by step

1Gather all your booking documents, correspondence with Jet2holidays, and any evidence of the issue, such as photos or videos of substandard accommodation or services.
2Contact Jet2holidays directly, clearly stating your booking reference, the issue, and that you are requesting a full refund under The Package Travel and Linked Travel Arrangements Regulations 2018. Keep a record of all communication.
3If Jet2holidays refuses your refund or offers an unsatisfactory resolution, escalate your complaint. As a member of ABTA, you can use their arbitration or conciliation service. You can also contact the Civil Aviation Authority (CAA) if your complaint relates to flight-specific issues within a package.
4If all else fails, and you paid by credit card, contact your card provider to initiate a Section 75 claim. For debit card payments, contact your bank to request a chargeback. Provide them with all your evidence and correspondence with Jet2holidays.

What they'll say, and your comeback

“This was due to unavoidable and extraordinary circumstances, so no refund is due.”

Comeback, While these circumstances might affect compensation, The Package Travel and Linked Travel Arrangements Regulations 2018 still entitle me to a full refund for a cancelled package within 14 days, regardless of the reason for cancellation.

“You accepted a voucher, so you're not eligible for a cash refund.”

Comeback, If I was not clearly offered a cash refund option at the time, or was pressured into accepting a voucher, I reserve my right to request a cash refund instead, as per the Package Travel Regulations 2018.

“The change to your holiday was minor, so no refund is due.”

Comeback, I consider the change to be significant enough to fundamentally alter my holiday experience, as defined by The Package Travel and Linked Travel Arrangements Regulations 2018. This entitles me to a refund.

FAQ

How long does Jet2holidays have to issue a refund?

Under The Package Travel and Linked Travel Arrangements Regulations 2018, if your package is cancelled, Jet2holidays must issue a full refund within 14 days of the cancellation date.

Can I get a refund if I cancel my Jet2holidays booking?

If you cancel your booking, your refund entitlement depends on Jet2holidays' terms and conditions, which usually involve cancellation fees. This guide primarily focuses on refunds due to Jet2holidays' actions or failures, not customer-initiated cancellations.

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A self-serve tool, not a law firm. General information, not legal advice.