How to get a refund when a hotel double-charged you
Duplicate hotel charges are common and almost always refundable. The key is a clear, dated demand and, if they drag their feet, a card chargeback, which puts the money back while they sort it out.
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You agreed to pay once. A second charge for the same booking is money taken without authorisation, and you're entitled to its return. Your card network's chargeback rules give you a direct route to reverse a duplicate charge, typically within 120 days.
Step by step
- 1Gather both charges (statement lines) and the single booking confirmation.
- 2Write to the hotel demanding reversal of the duplicate within 14 days, attaching the evidence.
- 3If unresolved, raise a 'duplicate processing' chargeback with your card issuer.
What they'll say, and your comeback
““That's just a pre-authorisation hold.””
Comeback, Ask for the date it will drop off in writing. If it posts as a real charge, it's a duplicate and reversible.
““Contact the booking site, not us.””
Comeback, Whoever took the second payment is responsible. Your chargeback right applies regardless.
FAQ
How long do I have to dispute a double charge?
Card chargebacks are usually available for around 120 days from the charge, but act fast and try the hotel first.
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A self-serve tool, not a law firm. General information, not legal advice.