How to get a refund from easyJet for cancelled or delayed flights
If your easyJet flight was cancelled, significantly delayed, or you've encountered other service issues, you likely have a right to a refund. Don't let airlines make it difficult; understanding your consumer rights empowers you to claim what's rightfully yours.
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Build my claim →Your rights
For flights departing from or arriving into the UK/EU, your rights are protected by **UK261/EU261**. This legislation mandates that if your flight is cancelled or delayed by 5 hours or more, easyJet must offer you a full refund for the unused parts of your ticket, or an alternative flight. For other service issues, such as booking errors made by the airline, the **Consumer Rights Act 2015 (UK)** ensures services are provided with reasonable care and skill. If easyJet fails to provide a refund you're entitled to, you can pursue a **chargeback** through your bank or card provider.
Step by step
- 1Check if your flight cancellation or delay (5+ hours) qualifies for a refund under UK261/EU261 via easyJet's website or app.
- 2Contact easyJet directly through their 'Manage Bookings' section, online refund request form, or customer service to request your refund.
- 3Gather all relevant documentation, including your booking reference, flight details, and any communication with easyJet regarding the issue.
- 4If easyJet denies your valid refund request, escalate your complaint to an Alternative Dispute Resolution (ADR) scheme (e.g. Aviation ADR) or initiate a chargeback with your bank or card provider.
What they'll say, and your comeback
“Your flight was cancelled due to 'extraordinary circumstances,' so no refund is due.”
Comeback, While 'extraordinary circumstances' might exempt easyJet from compensation, they are still legally obliged under UK261/EU261 to offer a full refund for a cancelled flight if you choose not to travel.
“You accepted a voucher, so you're not entitled to a cash refund.”
Comeback, If easyJet offered a voucher when you were legally entitled to a cash refund under UK261/EU261, you can still request the cash refund, especially if you didn't explicitly waive your right to cash.
“You cancelled your flight, so no refund is possible.”
Comeback, I am requesting a refund because easyJet cancelled or significantly delayed the flight, not because I cancelled my booking. My rights under UK261/EU261 apply.
FAQ
Can I get both a refund and compensation for a cancelled flight?
Yes, if your easyJet flight was cancelled with less than 14 days' notice, you are entitled to a full refund if you choose not to travel, and you may also be eligible for additional compensation under UK261/EU261, depending on the reason for cancellation and the delay to your arrival.
What if I booked my easyJet flight through a third-party travel agent?
While you should first contact your travel agent for a refund, easyJet is ultimately responsible for refunding the flight portion under UK261/EU261. If the agent is unhelpful, you can contact easyJet directly with your booking reference to pursue your refund.
How long does an easyJet refund take?
easyJet typically states refunds will be processed within 7-10 working days, but this can vary. If you haven't received it within this timeframe, follow up with them directly.
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Reclaim it now, free →More money you might be owed
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A self-serve tool, not a law firm. General information, not legal advice.