How to get a refund for a cancelled or delayed flight
When an airline cancels your flight, they often steer you toward a voucher or a re-route. You almost never have to accept either. Under UK261/EU261 you can demand your money back in cash, and often compensation on top.
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If your flight was cancelled, you are entitled to a full refund to your original payment method within 7 days, OR a re-route, your choice, not theirs. For delays of 3+ hours or cancellations with under 14 days' notice, you may also be owed fixed compensation (£220–£520 / €250–€600) unless the airline proves 'extraordinary circumstances'. Paid by card over £100? Section 75 makes your card issuer jointly liable.
Step by step
- 1Write to the airline in clear terms: state the flight, the cancellation/delay, and demand a full cash refund (and compensation if eligible) with a 14-day deadline.
- 2Keep it factual and cite UK261/EU261, vague anger gets ignored, specific rights get paid.
- 3If they refuse or go silent, escalate to the airline's ADR scheme or the Civil Aviation Authority.
- 4Still nothing? Start a card chargeback or Section 75 claim, and small-claims as a last resort.
What they'll say, and your comeback
““We can only offer a voucher.””
Comeback, Decline it in writing. The law entitles you to a cash refund; a voucher is optional for you, not mandatory.
““The delay was outside our control.””
Comeback, Ask them to specify the 'extraordinary circumstance' in writing. Staff shortages and most technical faults don't qualify.
““Refunds take 8–12 weeks.””
Comeback, The legal window for a cancelled-flight refund is 7 days. Hold them to it and note the breach.
FAQ
Can I get cash instead of a voucher?
Yes. For a cancellation you can insist on a refund to your original payment method. Vouchers are something you may accept, never something you must.
How much flight delay compensation can I claim?
Typically £220–£520 (or €250–€600) depending on distance, for delays of 3+ hours or short-notice cancellations, unless the airline proves extraordinary circumstances.
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A self-serve tool, not a law firm. General information, not legal advice.