How to get a refund from Love Holidays for a cancelled booking
If Love Holidays cancelled your package holiday, you're entitled to a full cash refund. Don't let them push you into accepting vouchers or rebooking. You have clear consumer rights in this situation.
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Your rights
When a package holiday provider like Love Holidays cancels your trip, the UK Package Travel and Linked Travel Arrangements Regulations 2018 state you are entitled to a full refund of all monies paid. This refund must be issued within 14 days of the cancellation.
Step by step
- 1Confirm your booking was a package holiday, meaning it included at least two different types of travel services such as flights and accommodation.
- 2Contact Love Holidays directly, in writing if possible, to formally request a full cash refund. Clearly state that your booking was cancelled by them.
- 3Refer to the Package Travel and Linked Travel Arrangements Regulations 2018 and remind them of the 14-day refund deadline.
- 4If Love Holidays fails to refund you within 14 days, escalate your complaint to ABTA, or initiate a Section 75 claim with your credit card provider, or a chargeback with your debit card provider.
What they'll say, and your comeback
“We can only offer you a voucher or a rebooking.”
Comeback, Under the Package Travel and Linked Travel Arrangements Regulations 2018, I am legally entitled to a full cash refund, not a voucher or rebooking, as you cancelled my package holiday.
“Refunds are taking longer than usual due to high demand.”
Comeback, The Package Travel Regulations mandate a refund within 14 days of cancellation. I expect you to adhere to this legal requirement.
“We are waiting for the airline to refund us first.”
Comeback, My contract is with Love Holidays, not the airline. You are responsible for refunding me directly within the 14-day timeframe.
FAQ
What if Love Holidays offers me a voucher instead of a refund?
You are legally entitled to a full cash refund under the UK Package Travel and Linked Travel Arrangements Regulations 2018 if Love Holidays cancelled your package holiday. You do not have to accept a voucher.
How long should a refund take?
Under the Package Travel and Linked Travel Arrangements Regulations 2018, Love Holidays must issue your full refund within 14 days of the date they cancelled your package holiday.
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A self-serve tool, not a law firm. General information, not legal advice.