Iberia Delayed Flight? Claim EU261 Compensation
If your Iberia flight was delayed by three hours or more, you could be entitled to significant compensation. EU law protects passengers from major disruptions, ensuring airlines pay out when they fail to deliver. Don't let Iberia keep what's rightfully yours.
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Your rights
Under EU Regulation (EC) No 261/2004, commonly known as EU261, passengers are entitled to compensation if their flight is delayed by three hours or more upon arrival. This applies to flights departing from an EU airport, or flights arriving at an EU airport on an EU-based airline like Iberia. The compensation amount depends on the flight distance, ranging from €250 to €600 per passenger, unless the delay was caused by 'extraordinary circumstances' outside the airline's control, such as extreme weather or air traffic control strikes.
Step by step
- 1Confirm your eligibility: Check the exact delay time upon arrival and the reason for the delay. You are eligible if the delay was 3 hours or more and not due to 'extraordinary circumstances'.
- 2Gather your evidence: Keep your booking confirmation, boarding pass, and any communication from Iberia about the delay. Note the actual departure and arrival times.
- 3Contact Iberia directly: Submit a formal claim through Iberia's customer service channels, usually via their website's compensation claim form or a written letter. Clearly state your flight details, the delay, and your request for EU261 compensation.
- 4Escalate if necessary: If Iberia rejects your claim or doesn't respond within a reasonable timeframe (typically 6-8 weeks), escalate your complaint to the relevant National Enforcement Body (NEB) in the country where the incident occurred or where Iberia is registered.
What they'll say, and your comeback
“The delay was due to 'extraordinary circumstances'.”
Comeback, I understand that extraordinary circumstances can occur. However, routine technical faults or operational issues are generally not considered extraordinary. Please provide specific evidence to demonstrate the circumstances were truly unavoidable and outside Iberia's control.
“You accepted a travel voucher, so you're not entitled to cash compensation.”
Comeback, I was not adequately informed that accepting a voucher would waive my right to cash compensation under EU261. My entitlement to monetary compensation remains, and I wish to receive the compensation I am legally due.
“The delay was less than 3 hours.”
Comeback, My records show the flight arrived at its final destination [X] hours and [Y] minutes late. The arrival time is based on when the aircraft doors opened, not when it landed. Please re-check your records against my evidence.
FAQ
How much compensation can I expect?
For flights 1,500 km or less, it's €250. For flights between 1,500 km and 3,500 km, or longer flights within the EU, it's €400. For flights over 3,500 km outside the EU, it's €600. These amounts can be reduced by 50% if the airline offers an alternative flight that arrives within a certain timeframe of the original arrival.
What if Iberia offers me a voucher instead of cash?
You are legally entitled to cash compensation under EU261. While Iberia may offer vouchers, you are not obliged to accept them. Politely decline the voucher and insist on the monetary compensation you are owed.
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A self-serve tool, not a law firm. General information, not legal advice.