How to Get a Refund from Expedia

Dealing with travel changes or cancellations can be frustrating, especially when you're trying to get your money back. This guide will help you understand your rights and the steps to take when seeking a refund from Expedia, whether it's for a flight, hotel, or package booking.

Reviewed by Corey Musa, Founder·Last reviewed June 2026·LinkedIn

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Your rights

Your right to a refund from Expedia largely depends on the specific terms and conditions of your booking (flight, hotel, package) and the reason for the refund request. Expedia acts as an agent, so the underlying supplier's (airline, hotel) policies often dictate eligibility. However, if a service you paid for was not provided, was significantly different from what was advertised, or if the booking was cancelled by the supplier, you are generally entitled to a refund. For flights departing from or arriving in the EU/UK on an EU/UK airline, EU261/UK261 regulations may entitle you to a full refund if your flight is cancelled. If Expedia or the supplier refuses a legitimate refund, you may be able to pursue a chargeback claim through your bank or credit card provider for 'services not rendered'.

Step by step

1Review your booking's cancellation policy: Before contacting Expedia, check the specific terms of your flight, hotel, or package. These are usually found in your confirmation email or on the Expedia website under 'My Trips'.
2Contact Expedia directly: Use their online chat, phone line, or dedicated cancellation forms. Clearly state your booking reference, the reason for your refund request, and refer to any relevant terms or supplier policies.
3Gather all evidence: Keep records of all communications with Expedia and the supplier (airline, hotel). Collect any documents that support your claim, such as cancellation notices, photos, or descriptions of services not rendered.
4Escalate if necessary: If Expedia denies your refund unfairly, consider a chargeback through your bank or credit card provider. For UK package holidays, you might also contact ABTA or ATOL if the issue falls under their remit.

What they'll say, and your comeback

“Your booking is non-refundable.”

Comeback, While the booking may be non-refundable if I cancel, I am seeking a refund because the service was cancelled by the supplier, or was not provided as advertised, which entitles me to a refund regardless of the 'non-refundable' clause.

“This is the airline's/hotel's policy, not ours.”

Comeback, As the booking agent, Expedia is responsible for facilitating the refund process based on the supplier's policies and consumer rights. I expect you to process my refund in line with those terms or for services not rendered.

“The issue was beyond our control.”

Comeback, While the cause may have been beyond your control, if the service I paid for was not delivered, or was significantly different from what was booked, I am still entitled to a refund for the unfulfilled service.

FAQ

Can I get a refund for a non-refundable Expedia booking?

Generally, no, if you cancel it. However, you are often entitled to a refund if the airline or hotel cancels the service, or if there are exceptional circumstances like a significant schedule change or a major event (e.g., natural disaster) that makes travel impossible.

How long does an Expedia refund take?

Expedia states refunds typically process within 24 hours of approval. However, it can take 7-10 business days for the funds to appear in your account, depending on your bank and the original payment method. Some complex cases might take longer.

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A self-serve tool, not a law firm. General information, not legal advice.