Claim Your Eurostar Refund for Delays or Cancellations
If your Eurostar journey was disrupted by a significant delay or a cancellation, you are entitled to compensation or a refund. Knowing your rights makes claiming what you're owed straightforward. This guide will help you get your money back.
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Your rights
Under the EU Passenger Rights Regulation 1371/2007, and Eurostar's own Conditions of Carriage and Compensation for Delay policy, you are entitled to compensation for delays. For delays of 30 minutes or more, Eurostar offers a percentage of your ticket price back, which can be higher than the minimum required by law. For cancellations, you are entitled to a full refund if you choose not to travel, or alternative travel and compensation if you proceed with your journey later.
Step by step
- 1Check your eligibility: For delays, compensation typically starts at 30 minutes. For cancellations, you are entitled to a full refund if you no longer wish to travel.
- 2Gather your details: You will need your booking reference, ticket number, and the date and time of your disrupted journey. Keep any evidence of the delay or cancellation, like official announcements.
- 3Submit your claim online: Visit Eurostar's dedicated compensation page. Fill out the online form with your journey details and choose your preferred compensation method, usually a refund to your original payment method or an e-voucher.
- 4Follow up if necessary: Eurostar aims to process claims within 30 days. If you haven't heard back or received your compensation within this timeframe, contact their customer service with your claim reference number.
What they'll say, and your comeback
“The delay was due to circumstances outside of our control, like extreme weather or a trespasser on the line.”
Comeback, While I understand unforeseen circumstances can occur, Eurostar's Compensation for Delay policy and EU Regulation 1371/2007 still entitle me to compensation for delays over 30 minutes, regardless of the cause.
“You chose an e-voucher, so we can't offer a cash refund now.”
Comeback, My understanding is that I have the right to choose between an e-voucher or a monetary refund. Please process a refund to my original payment method as per my entitlement for the delay/cancellation.
FAQ
How long do I have to claim compensation?
You typically have up to three months from the date of your delayed or cancelled journey to submit a compensation claim to Eurostar.
What if my delay was less than 30 minutes?
Eurostar's compensation policy begins for delays of 30 minutes or more. Delays under this threshold do not usually qualify for compensation, though you can always contact customer service if you feel there were exceptional circumstances.
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A self-serve tool, not a law firm. General information, not legal advice.