Get a Refund for Your ATOL-Protected Holiday
If your holiday company goes bust, it can be a stressful experience, but ATOL protection is designed to safeguard your money. This guide explains how to claim a refund for your ATOL-protected package holiday, ensuring you get back what you're owed.
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The Air Travel Organisers' Licensing (ATOL) scheme provides financial protection when you book a package holiday, or a flight-plus holiday, with a UK travel company. If the company you booked with ceases trading, ATOL ensures you receive a refund for your holiday if you haven't travelled, or helps you complete your trip and get home if you're already abroad. This protection is a legal requirement for most UK travel firms selling air holidays.
Step by step
- 1Check your ATOL Certificate immediately, which confirms your booking is protected and provides your unique reference number.
- 2If your travel company has ceased trading, visit the ATOL website or contact them directly. They will provide specific instructions on how to submit a claim.
- 3Gather all relevant booking documentation, including your ATOL Certificate, booking confirmation, proof of payment, and any communication with the travel company.
- 4Complete the ATOL claim form, providing all requested details and supporting documents. Submit your claim as instructed by ATOL, usually within a set timeframe.
What they'll say, and your comeback
“Your booking isn't covered by ATOL because it was flight-only.”
Comeback, ATOL primarily covers package holidays and flight-plus bookings. While some flight-only bookings may have limited protection, you should check your ATOL Certificate to confirm the specific type of protection you have.
“You booked different parts of your holiday separately, so it's not a package.”
Comeback, ATOL protects 'package holidays' where multiple elements, like flights and accommodation, are sold together by one company. If you booked flights and hotel separately with different providers, it may not qualify as an ATOL-protected package. Refer to your ATOL Certificate for clarity.
FAQ
What if my holiday company goes bust while I'm already abroad?
If you are already on your ATOL-protected holiday when the company fails, ATOL will arrange for you to complete your holiday and ensure you can return home. You should contact the ATOL helpline provided on your certificate for immediate assistance.
How long does an ATOL refund claim take?
The processing time for ATOL refund claims can vary depending on the complexity of the case and the volume of claims. ATOL aims to process claims as efficiently as possible, but it may take several weeks or months. You will be kept informed of the progress of your claim.
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A self-serve tool, not a law firm. General information, not legal advice.