Get a Refund From a Cancelled Wedding Supplier
When a wedding venue or supplier cancels on you, it is incredibly stressful and disappointing. You are entitled to a full refund if they fail to provide the service you paid for. Do not let them keep your money.
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Under the UK Consumer Rights Act 2015, if a service you paid for is not provided, you are entitled to a full refund. The supplier has breached their contract with you by cancelling the service. Any unfair contract terms, such as non-refundable deposits for a service they failed to provide, are likely unenforceable.
Step by step
- 1Review your contract or booking confirmation for the agreed services and payment terms. Note any clauses about cancellations by the supplier.
- 2Contact the wedding venue or supplier in writing, clearly stating that they have cancelled the service and are in breach of contract. Refer to the specific date and service agreed upon.
- 3Demand a full refund for all monies paid, setting a clear deadline for them to process the payment, typically 14 days. State that if they fail to refund you, you will pursue further action.
- 4If the supplier does not refund you, consider initiating a chargeback through your bank or credit card provider if you paid by card. Alternatively, you can pursue a claim through the small claims court.
What they'll say, and your comeback
“Our terms and conditions state that all deposits are non-refundable.”
Comeback, The Consumer Rights Act 2015 states that if you fail to provide the service, I am entitled to a full refund. Any term attempting to keep my money for a service you did not provide is likely an unfair contract term and unenforceable.
“We've incurred costs, so we're keeping a portion of your payment.”
Comeback, You are only entitled to retain payment for services actually rendered. As you cancelled the entire service, no service was provided, and I expect a full refund. Please provide an itemised breakdown of these alleged costs if you dispute this.
FAQ
What if they offer to reschedule instead of a refund?
You are not obliged to accept a rescheduled date if the supplier cancelled. You have a right to a full refund for the service they failed to provide. It is your choice whether to accept their offer or insist on your money back.
Can they charge me a cancellation fee if they cancelled?
No, if the supplier cancels, they cannot charge you a cancellation fee. You are entitled to a full refund for the service they failed to provide. A cancellation fee would only apply if you were the one cancelling, and even then, it would need to be a fair and reasonable amount.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.