How to get a refund from Ticketmaster for a cancelled event
If an event you bought tickets for through Ticketmaster is cancelled, you're usually entitled to a full refund. Don't let confusing policies or delays stop you from getting your money back. This guide explains your rights and the steps to take.
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Under the Consumer Rights Act 2015, if a service you've paid for, such as an event ticket, is cancelled and not provided, you are entitled to a full refund. This includes the ticket face value and any booking or service fees, as the entire service contract has not been fulfilled. Ticketmaster's own Purchase Policy also states that for cancelled events, refunds are typically offered.
Step by step
- 1Check your Ticketmaster account for cancellation updates. Ticketmaster usually notifies ticket holders directly via email and updates the event status in your online account, often providing instructions for refunds.
- 2Follow Ticketmaster's refund process. For cancelled events, refunds are often processed automatically within 14-28 days. If not, look for a 'Request Refund' option within your order details on their website.
- 3Contact Ticketmaster customer service if you haven't received your refund within the stated timeframe or if no refund option appears. Use their official contact channels, such as their online help centre or social media, keeping a record of all correspondence.
- 4Initiate a chargeback with your bank or credit card provider if Ticketmaster fails to provide a refund after a reasonable period. Explain that you paid for a service that was not delivered, providing all relevant documentation like purchase confirmation and cancellation notices.
What they'll say, and your comeback
“We're experiencing high volumes, refunds will take longer than usual.”
Comeback, I understand there may be delays, but my rights under the Consumer Rights Act 2015 entitle me to a refund within a reasonable timeframe. Please provide an updated, specific date for when I can expect my refund.
“Booking fees are non-refundable, as they cover administrative costs.”
Comeback, My rights under the Consumer Rights Act 2015 entitle me to a full refund for a service not provided. This includes all associated costs, such as booking fees, as the entire contract was unfulfilled.
FAQ
What if the event is rescheduled instead of cancelled?
If an event is rescheduled, your original ticket usually remains valid for the new date. Ticketmaster typically offers a limited window to request a refund if you cannot attend the new date. Check your email or Ticketmaster account for specific instructions.
How long does a Ticketmaster refund usually take?
Ticketmaster generally states that refunds for cancelled events are processed within 14-28 days from the cancellation announcement. However, this can vary, especially during peak times, so always check the specific communication for your event.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.