How to cancel Spotify and get a refund
Cancelling your Spotify Premium subscription is straightforward, but getting a refund can be trickier. Spotify's policy generally doesn't cover partial months, but you do have rights if you've been charged incorrectly or without authorisation. This guide will help you navigate the process.
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Spotify's terms typically state that paid subscriptions are non-refundable for partial periods. However, if you were charged incorrectly, for example, after you cancelled your subscription, or for an unauthorised subscription, you are entitled to a refund. In the UK and EU, you also have a 14-day cooling-off period for the initial purchase of a premium subscription, provided you have not used the service during that time. This right is based on the Consumer Contracts Regulations 2013 in the UK or the EU Consumer Rights Directive. If Spotify refuses a legitimate refund for a billing error, you can pursue a chargeback with your bank or payment provider.
Step by step
- 1Log in to your Spotify account on their website and navigate to your 'Account overview' to check your subscription status and billing history.
- 2Cancel your Spotify Premium subscription via your account page to prevent any further charges.
- 3Contact Spotify Support directly through their help pages or chat function, clearly explaining the reason for your refund request, such as a billing error or an unauthorised charge.
- 4If Spotify denies a refund for a clear billing error or unauthorised charge, contact your bank or payment provider to initiate a chargeback, providing all relevant evidence.
What they'll say, and your comeback
“Our terms state that paid subscriptions are non-refundable for partial periods.”
Comeback, I understand your standard policy, but this is a refund request for an incorrect charge, not a partial period refund. I was charged after cancellation or for a service I did not authorise.
“You used the service during the period in question.”
Comeback, I am disputing a charge for a period *after* my cancellation date, or a charge I never authorised, not a period of active, legitimate use.
“We can only offer you a credit for future use.”
Comeback, I am requesting a full refund to my original payment method, as per my consumer rights for an incorrect or unauthorised charge.
FAQ
Can I get a refund if I just forgot to cancel my Spotify subscription?
Generally, no. Spotify's terms do not offer refunds if you simply forgot to cancel and were subsequently charged for a new billing period. You should cancel immediately to avoid future charges.
How long does it take to get a refund from Spotify?
Once approved, Spotify states that refunds can take up to 5 to 10 business days to appear in your account, depending on your bank or payment provider.
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A self-serve tool, not a law firm. General information, not legal advice.