How to Cancel Your PureGym Membership & Stop Payments
Cancelling a gym membership can sometimes feel like a workout in itself, but it doesn't have to be. If you're looking to end your PureGym membership and stop future payments, this guide will walk you through the process clearly and effectively. You have the right to cancel your subscription.
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Your right to cancel a PureGym membership is primarily governed by the specific terms and conditions you agreed to when joining, which outline notice periods and cancellation methods. For recurring payments made via Direct Debit, you are protected by the Direct Debit Guarantee, allowing you to cancel the mandate at any time through your bank. However, cancelling the Direct Debit does not automatically cancel your contract with PureGym, so it's crucial to follow their cancellation procedure first.
Step by step
- 1Review your PureGym membership contract or log into your Member's Area to understand your specific notice period and cancellation requirements.
- 2Initiate your cancellation directly through the PureGym Member's Area on their website or via the PureGym app, ensuring you follow their official process.
- 3After submitting your cancellation request to PureGym and allowing for the specified notice period, contact your bank to cancel any associated Direct Debit mandate to prevent further payments.
- 4Request and retain written confirmation from PureGym that your membership has been successfully cancelled and that no further payments will be taken.
What they'll say, and your comeback
“You didn't give the required notice period.”
Comeback, I have reviewed my membership terms and provided the notice period specified. Any charges beyond this period are not valid, and I expect them to be refunded.
“You need to call us to cancel.”
Comeback, My membership terms or your online platform indicate that cancellation can be initiated via the Member's Area/app, which I have done. I require written confirmation of my cancellation.
“We've tried to take payment and it failed, now you owe us a late fee.”
Comeback, I cancelled my Direct Debit in accordance with the Direct Debit Guarantee after providing the required notice. Any charges for services not rendered or for failed payments after my cancellation date are disputed.
FAQ
What is the notice period for PureGym?
PureGym's notice periods vary by membership type (e.g. fixed-term vs. rolling monthly). Always check your specific contract terms, usually found in your Member's Area, but often it's 30 days.
What if PureGym keeps charging me after I've cancelled?
If you've followed the cancellation process and they continue to charge you via Direct Debit, you can contact your bank to invoke the Direct Debit Guarantee and request a full refund for any incorrect payments.
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- UK / USHow to stop a gym charging you after you cancelled
- GlobalHow to get a refund after a free trial charged you
- FranceRésilier un abonnement et obtenir un remboursement en France
- GermanyAbo kündigen und Geld zurück in Deutschland
- IrelandCancel a Subscription and Get a Refund in Ireland
- USCancel a Gym Membership and Stop Charges in the US
A self-serve tool, not a law firm. General information, not legal advice.