Cancel or reclaim a Sky broadband mid-contract price rise

Sky raises broadband prices most years, typically each April. What you can do about it depends entirely on when you signed. From 17 January 2025, Ofcom banned new contracts from using inflation-linked or percentage-based price rise terms. Providers now have to state any increase in pounds and pence upfront. Sky's recent broadband rises have been fixed amounts, for example a £3 a month increase for existing broadband customers in April 2026. If a rise wasn't clearly set out in pounds and pence before you signed, Sky has to give you at least 30 days' notice and a penalty-free right to exit. If it was set out upfront, you usually can't exit for free, but you can still challenge whether you were properly notified.

Published by Reclaim, run by Corey Musa, Founder·Facts and sources checked 2026-10-01·LinkedIn·Built by COM Computing

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Want a number first? Check whether your 2026 broadband or mobile rise gives you an exit right.

Your rights

Ofcom's rules, effective from 17 January 2025, require providers to state any price rises in new and renewed contracts clearly in pounds and pence. If a provider raises a price beyond what was agreed at sign-up, or makes another change not to the customer’s benefit, it must give 30 days' notice. If your contract did not specify the amount of a rise, or the provider raises the price by more than the amount specified, Ofcom states you can exit without a penalty. An early termination fee may otherwise apply as set out in your contract. You generally have 30 days from receiving the price rise notice to cancel penalty-free, where that right applies.

Step by step

1Find your contract start date and the price rise notification Sky sent. Check whether the increase was stated in pounds and pence at the time you signed, or if it's a new or inflation-style rise that wasn't clearly fixed upfront.
2If the rise was not specified in your contract or exceeds the specified amount, you have a penalty-free right to exit. Act within 30 days of the notification. Tell Sky in writing you're exercising your right to cancel without an early termination charge.
3If the rise was fixed and stated at sign-up, you typically cannot exit free. However, check the notice was sent correctly and on time. If notification was late or unclear, raise that as a complaint and ask for the rise to be reversed or credited.
4If Sky refuses to honour a penalty-free exit or will not fix a botched notification, escalate free to the Communications Ombudsman (CISAS) after six weeks from your initial complaint, or sooner if you receive a deadlock letter. You must escalate within 12 months of receiving a deadlock letter.
5If you are still unhappy with the Communications Ombudsman's decision, you can seek independent legal advice, though this is rare for broadband price rises.

What they'll say, and your comeback

“The price rise was in your contract, so you can't cancel for free.”

Comeback, Then show me where the exact increase was set out in pounds and pence before I signed. If the contract did not specify the amount of a rise, or the provider raises the price by more than the amount specified, Ofcom says I can exit without a penalty.

“You're past the 30-day cancellation window.”

Comeback, The 30 days runs from when you properly notified me. If your notice was late, unclear, or never reached me, that window has not started. Please send proof of when and how you notified me.

“This rise applies to all customers, there's nothing we can do.”

Comeback, A blanket rise does not override my individual contractual rights. If the increase was not clearly fixed at sign-up, I am entitled to leave without a penalty, and I would like that honoured.

What actually happens

Sky's recent broadband rises have been fixed amounts, for example a £3 a month increase for existing broadband customers in April 2026. If this type of rise was not clearly set out in pounds and pence before you signed, you have a 30-day window from notification to cancel penalty-free. Most customers who successfully challenge a rise do so by exercising this right directly with Sky. If Sky disputes your right to exit, escalating to the Communications Ombudsman (CISAS) after six weeks is the next step. While most issues are resolved at the provider or ombudsman stage, the process can take several weeks if escalation is needed.

FAQ

I'm on a broadband and TV bundle. Can I cancel everything free?

Usually only the broadband part. The penalty-free exit applies to broadband where the rise was not fixed upfront, but Sky TV is treated differently. You may face an early termination charge on the TV element or be moved to a TV-only tariff.

My contract started before January 2025. Do the new rules help me?

Not retrospectively. Older contracts can still carry the rise terms agreed at the time. However, you can still check the notification was sent properly and on time, and challenge it if it was not, or simply switch when your minimum term ends.

Can I get compensation for the price rise?

Ofcom's automatic compensation scheme covers issues like delayed repairs or service starts, not price rises. If you are forced to pay a rise you believe is unfair, your goal is usually to exit penalty-free or have the rise reversed, not to claim additional compensation.

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Sources

A self-serve tool, not a law firm. General information, not legal advice. Last researched 2026-10-01.