Cancel or reclaim a Sky broadband mid-contract price rise

Sky raises broadband prices most years, typically each April. What you can do about it depends entirely on when you signed. From 17 January 2025, Ofcom banned new contracts from using inflation-linked or percentage-based price rise terms. Providers now have to state any increase in pounds and pence upfront. Sky's recent broadband rises have been fixed amounts, for example a £3 a month increase for existing broadband customers in April 2026. If a rise wasn't clearly set out in pounds and pence before you signed, Sky has to give you at least 30 days' notice and a penalty-free right to exit. If it was set out upfront, you usually can't exit for free, but you can still challenge whether you were properly notified.

Reviewed by Corey Musa, Founder·Last reviewed June 2026·LinkedIn

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Your rights

Ofcom's rules (effective 17 January 2025) prohibit inflation-linked and percentage-based mid-contract price rise terms in new contracts and require any increase to be stated as a fixed pounds-and-pence figure at sign-up. Where a provider increases prices in a way not clearly set out upfront, Ofcom's General Conditions require it to give you at least 30 days' notice and the right to leave without an early exit charge. The notification window matters: you generally have 30 days from the price rise notice to cancel penalty-free where that right applies. Sky must also treat you fairly under Ofcom's General Conditions and its fair treatment of customers commitments. Note: if you're on a broadband-and-TV bundle, the free exit usually applies only to the broadband element.

Step by step

1Find your contract start date and the price rise notification Sky sent. Check whether the increase was stated in pounds and pence at the time you signed, or whether it's a new or inflation-style rise that wasn't clearly fixed upfront.
2If the rise wasn't set out clearly upfront, you have a penalty-free right to exit. Act within 30 days of the notification. Tell Sky in writing you're exercising your right to cancel without an early termination charge.
3If the rise was fixed and stated at sign-up, you typically can't exit free, but check the notice was sent correctly and on time. If notification was late or unclear, raise that as a complaint and ask for the rise to be reversed or credited.
4If Sky refuses to honour a penalty-free exit or won't fix a botched notification, escalate free to the Communications Ombudsman after eight weeks or on receipt of a deadlock letter.

What they'll say, and your comeback

“The price rise was in your contract, so you can't cancel for free.”

Comeback, Then show me where the exact increase was set out in pounds and pence before I signed. If it wasn't clearly fixed upfront, Ofcom's rules give me at least 30 days to exit penalty-free.

“You're past the 30-day cancellation window.”

Comeback, The 30 days runs from when you properly notified me. If your notice was late, unclear, or never reached me, that window hasn't started. Please send proof of when and how you notified me.

“This rise applies to all customers, there's nothing we can do.”

Comeback, A blanket rise doesn't override my individual contractual rights. If the increase wasn't clearly fixed at sign-up, I'm entitled to leave without a penalty, and I'd like that honoured.

FAQ

I'm on a broadband and TV bundle. Can I cancel everything free?

Usually only the broadband part. The penalty-free exit applies to broadband where the rise wasn't fixed upfront, but Sky TV is treated differently and you may face an early termination charge on the TV element or be moved to a TV-only tariff.

My contract started before January 2025. Do the new rules help me?

Not retrospectively. Older contracts can still carry the rise terms agreed at the time. But you can still check the notification was sent properly and on time, and challenge it if it wasn't, or simply switch when your minimum term ends.

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A self-serve tool, not a law firm. General information, not legal advice.