Cancel Gousto & Stop Payments
Cancelling a subscription service like Gousto should be straightforward, but sometimes payments can continue or the process feels unclear. Don't worry, you have clear rights to stop unwanted charges and end your subscription. This guide will help you navigate the process effectively.
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You have the right to cancel your Gousto subscription in line with their terms and conditions, typically requiring notice before a specific cut-off time for your next box. More importantly, you are protected by the **Direct Debit Guarantee**. This allows you to cancel any Direct Debit instruction directly with your bank at any time. If an incorrect payment is taken after you've cancelled the Direct Debit, your bank must provide a full and immediate refund.
Step by step
- 1Check Gousto's cancellation policy and deadlines within your account settings, usually found under 'My deliveries' or 'Manage Subscription'.
- 2Cancel your subscription directly through the Gousto app or website. Ensure you receive a confirmation email for your cancellation.
- 3Contact your bank to cancel the Direct Debit instruction for Gousto. This is a crucial step to ensure no further payments are processed, even if there's an issue with Gousto's system.
- 4Monitor your bank statements closely for the next few weeks to confirm no further payments are taken. If an incorrect charge appears, contact your bank immediately to claim a refund under the Direct Debit Guarantee.
What they'll say, and your comeback
“You missed the cancellation deadline for your next box.”
Comeback, While I understand the deadline for the upcoming box has passed, I expect my subscription to be fully cancelled from that point onwards. I have also cancelled the Direct Debit with my bank to prevent any future payments.
“You need to cancel through the app, we can't do it for you.”
Comeback, I have already attempted to cancel via the app. To ensure no further payments are taken, I have also exercised my right to cancel the Direct Debit directly with my bank.
FAQ
Can I get a refund for a Gousto box I didn't receive or didn't want?
If you cancelled within the specified deadline and were still charged, or if a box was not delivered, you are entitled to a refund. For unwanted boxes where you missed the deadline, a refund is unlikely unless there was a service issue.
What if Gousto keeps charging me after I've cancelled?
If Gousto continues to charge you after you've cancelled your subscription and the Direct Debit, your bank is obligated to refund you under the Direct Debit Guarantee. Contact your bank immediately to report the unauthorised payment and request a full refund.
Is there a notice period for cancelling Gousto?
Yes, Gousto typically requires you to cancel or pause your subscription a few days before your next scheduled delivery. The exact cut-off time is usually displayed in your account for each upcoming box.
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A self-serve tool, not a law firm. General information, not legal advice.