How to get a refund from Currys for a faulty item
If an item you bought from Currys turns out to be faulty, you have strong consumer rights in the UK. Don't let a defective product leave you out of pocket. This guide will help you understand your entitlements and get your money back or a suitable replacement.
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Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty within 30 days of purchase, you have a 'short-term right to reject' it for a full refund. After 30 days, and up to six months, you are entitled to a repair or replacement. If a repair or replacement isn't possible, or fails, you can then claim a refund, potentially with a deduction for use. Beyond six months, you may still have rights if you can prove the fault was present at the time of purchase.
Step by step
- 1Gather your proof of purchase, such as a receipt, bank statement, or order confirmation. Take photos or videos clearly showing the fault.
- 2Decide on your preferred remedy: a full refund (if within 30 days), a repair, or a replacement. Be clear about what you want.
- 3Contact Currys directly. You can visit a store, call their customer service, or use their online contact forms. Clearly explain the fault and when you discovered it.
- 4State your rights under the Consumer Rights Act 2015. If within 30 days, demand a full refund. If beyond 30 days, request a repair or replacement, reminding them of their legal obligations.
What they'll say, and your comeback
“You need to contact the manufacturer directly for warranty claims.”
Comeback, My contract is with Currys, the retailer, not the manufacturer. Under the Consumer Rights Act 2015, it is your responsibility to resolve this issue.
“It's outside our 30-day return policy, so we can only offer a repair.”
Comeback, While the short-term right to reject for a full refund is 30 days, the Consumer Rights Act 2015 still entitles me to a repair or replacement, or a refund if those aren't possible or fail, for up to six months and potentially longer if the fault was inherent.
“We believe this is due to wear and tear or accidental damage.”
Comeback, This item is only [X] days/months old, and the fault is [describe fault]. I dispute that this is wear and tear or accidental damage, as the item has been used normally. The burden of proof is on you to demonstrate it's not an inherent fault within the first six months.
FAQ
What if I don't have the original packaging?
You do not need the original packaging to return a faulty item under the Consumer Rights Act 2015. While it can make things easier, your rights are not dependent on it. Ensure the item is otherwise complete.
Can I get a refund if I bought the item online?
Yes, your rights under the Consumer Rights Act 2015 apply equally whether you bought the item in-store or online. The process for returning a faulty online purchase might involve arranging a courier collection or dropping it off at a store.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.