Get a Refund for a Faulty Appliance from Currys
If an appliance you bought from Currys turns out to be faulty, you have clear legal rights. Don't let a defective product leave you out of pocket. This guide will help you get the refund you deserve.
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Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your appliance is faulty within 30 days of purchase, you have the 'short-term right to reject' and are entitled to a full refund. After 30 days, but within six months, you are entitled to a repair or replacement. If this isn't possible or fails, you can claim a full or partial refund.
Step by step
- 1Gather your proof of purchase, such as a receipt or bank statement, and document the fault with photos or videos.
- 2Contact Currys customer service online, by phone, or visit your nearest store. Clearly explain the issue and state that the item is faulty.
- 3Refer to your rights under the Consumer Rights Act 2015. If it's within 30 days, demand a full refund. If it's after 30 days, request a repair or replacement.
- 4If Currys refuses to resolve the issue, escalate your complaint. You can contact an Alternative Dispute Resolution (ADR) scheme or consider a small claims court action.
What they'll say, and your comeback
“It's outside the manufacturer's warranty, so we can't help.”
Comeback, My statutory rights under the Consumer Rights Act 2015 are separate from and in addition to any manufacturer's warranty. The fault existed at the time of purchase, and I am entitled to a resolution.
“We can only offer a repair, not a refund.”
Comeback, As the fault was reported within 30 days of purchase, I am exercising my 'short-term right to reject' under the Consumer Rights Act 2015 and am entitled to a full refund.
“You must have caused the fault.”
Comeback, For faults appearing within six months of purchase, the law assumes the fault was present at the time of purchase. It is Currys' responsibility to prove otherwise.
FAQ
Do I need the original packaging to get a refund?
No, you do not need the original packaging to return a faulty item. You only need proof of purchase.
What if Currys offers a credit note instead of a refund?
For faulty goods, you are legally entitled to a refund, repair, or replacement, not a credit note. You do not have to accept a credit note if you are entitled to a refund.
Ready to get your money back?
Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.