Cancel App Subscriptions & Get a Refund
Accidentally subscribed to an app, or simply changed your mind? You can often cancel these subscriptions and, in some cases, get your money back. Knowing the right steps can save you from unwanted recurring charges.
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For digital content subscriptions, your primary right is to cancel future payments at any time. While a 'change of mind' refund isn't universally guaranteed by law, platforms like the Apple App Store and Google Play Store offer discretionary refund policies, often within a short period of purchase. Additionally, some providers like Duolingo, Headspace, or Calm may offer their own money-back guarantees or trial periods which entitle you to a refund if cancelled within that specific timeframe. If the service was faulty or not as described, the UK Consumer Rights Act 2015 may also apply, entitling you to a refund.
Step by step
- 1Identify where you purchased the subscription: directly from the app's website, Apple App Store, or Google Play Store. This determines the correct cancellation and refund process.
- 2Cancel the subscription immediately to prevent future charges. For Apple, go to Settings > [your name] > Subscriptions. For Google Play, open the Play Store app > Profile icon > Payments & subscriptions > Subscriptions. For direct purchases, log into your account on their website.
- 3Request a refund. If purchased via Apple, go to reportaproblem.apple.com. For Google Play, use play.google.com/store/account/orderhistory and select 'Request a refund'. If purchased directly, contact the app's customer support, citing their refund policy or any money-back guarantee.
- 4Keep records of your cancellation and refund request, including dates, reference numbers, and any communication. Follow up if you don't receive a confirmation or refund within a reasonable timeframe (usually 5-10 business days).
What they'll say, and your comeback
“Subscriptions are non-refundable, as per our terms.”
Comeback, I understand your general policy, but I am within the platform's discretionary refund window, or your advertised money-back guarantee period. I request you review this specific case.
“You used the service, so we cannot offer a refund.”
Comeback, I either used it minimally or not at all, and I am requesting a refund within the initial trial or refund period as per your policy or the platform's terms.
FAQ
How long do I have to request a refund?
This varies. Apple and Google Play often have short discretionary windows, sometimes within 48 hours for Google, or up to 14 days for Apple, though it's not guaranteed. Some app providers offer specific money-back guarantees, often 7 or 30 days.
What if I can't find the subscription to cancel it?
Double-check the email address and platform used for the purchase. If you subscribed directly, check your bank statements for the company name and contact their support directly. Sometimes, subscriptions are hidden under different accounts.
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- UK / USHow to stop a gym charging you after you cancelled
- GlobalHow to get a refund after a free trial charged you
- UKHow to Cancel Your PureGym Membership & Stop Payments
- FranceRésilier un abonnement et obtenir un remboursement en France
- GermanyAbo kündigen und Geld zurück in Deutschland
- IrelandCancel a Subscription and Get a Refund in Ireland
A self-serve tool, not a law firm. General information, not legal advice.