How to get a refund from Argos for a faulty item
If you've bought something from Argos that turned out to be faulty, you have clear legal rights. Don't settle for a broken product. This guide will help you understand your entitlements and get your money back or a replacement.
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Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If a product is faulty within 30 days of purchase, you have a 'short-term right to reject' it for a full refund. If the fault appears after 30 days but within six months, you're entitled to a repair or replacement. If the repair or replacement is unsuccessful, or cannot be provided, you can then claim a refund, which may be reduced for any use you've had of the goods.
Step by step
- 1Stop using the faulty item immediately to prevent further damage or safety risks.
- 2Gather your proof of purchase. This could be a receipt, bank statement, or order confirmation email. Take photos or videos clearly showing the fault.
- 3Contact Argos. You can do this by visiting your local store, calling their customer service, or using their online contact form. Clearly state that the item is faulty and you wish to exercise your rights under the Consumer Rights Act 2015.
- 4If Argos initially refuses your request, politely remind them of your rights under the Consumer Rights Act 2015. If they still don't resolve it, consider escalating your complaint to their head office or using an Alternative Dispute Resolution (ADR) scheme if Argos is a member.
What they'll say, and your comeback
“You don't have the original packaging, so we can't accept the return.”
Comeback, The Consumer Rights Act 2015 does not require me to have the original packaging to return a faulty item. I have proof of purchase and the item itself.
“It's been more than 30 days, so we can only offer a repair.”
Comeback, While it's past 30 days, the Consumer Rights Act 2015 states that if a repair or replacement is unsuccessful, or cannot be provided, I am entitled to a refund. I expect a resolution in line with my legal rights.
“We need to send it away for testing, which could take weeks.”
Comeback, I understand you may need to assess the fault. However, under the Consumer Rights Act 2015, any repair or replacement must be carried out within a reasonable time and without significant inconvenience to me. I expect a prompt resolution.
FAQ
Do I need the original receipt to return a faulty item?
No, you don't always need the original receipt. Any proof of purchase, such as a bank statement showing the transaction, an order confirmation email, or a credit card statement, is usually sufficient to prove you bought the item from Argos.
What if Argos says the fault is due to my misuse?
If the fault appears within six months of purchase, the law assumes the fault was present at the time of purchase, unless Argos can prove otherwise. After six months, the burden of proof shifts to you to show the item was faulty when you bought it.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.