YouTube Premium: Charged After Cancellation?
It is frustrating to see a charge for a service you have already cancelled. If YouTube Premium has billed you after you explicitly ended your subscription, you are entitled to a refund. This guide will help you get your money back.
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When you cancel a subscription, the service provider should cease billing you from the cancellation date. If you are charged after you have cancelled, this constitutes an incorrect charge and a breach of the service agreement. You are entitled to a full refund for any services you were billed for but did not receive or had cancelled. If direct communication fails, you can also pursue a chargeback through your bank or card provider for an unauthorised or incorrect transaction.
Step by step
- 1Gather Proof of Cancellation: Locate any emails, screenshots, or confirmation numbers that show when you cancelled your YouTube Premium subscription. This is crucial evidence.
- 2Contact YouTube Support Directly: Go to YouTube's help centre and use their contact options (chat, email, or phone) to explain the situation. Clearly state that you were charged after your cancellation date and provide your proof.
- 3Escalate if Necessary: If the initial support agent is unhelpful, politely ask to speak with a supervisor or request that your case be escalated. Reiterate your proof and your right to a refund for an incorrect charge.
- 4Initiate a Chargeback: If YouTube refuses to issue a refund despite clear evidence, contact your bank or card provider to initiate a chargeback. Provide them with all your evidence of cancellation and the incorrect charge.
What they'll say, and your comeback
“You did not cancel your subscription correctly.”
Comeback, I have confirmation that my subscription was cancelled on [Date]. Any charges after this date are incorrect.
“Refunds are not possible for past charges.”
Comeback, This is not a refund for a service I used, but for an incorrect charge made after my service was cancelled. I am entitled to a refund for services not rendered.
“It was a processing delay.”
Comeback, A processing delay should not result in a charge for a service that was already cancelled. The charge date is clearly after my cancellation date.
FAQ
How long does a refund typically take?
Once YouTube processes a refund, it usually takes 3-10 business days for the funds to appear back in your account, depending on your bank or card provider.
What if I cannot find my cancellation confirmation?
Check your email inbox and spam folders for any communication from YouTube or Google regarding your subscription. If you still cannot find it, YouTube support might be able to verify your cancellation date through your account history, but having your own proof strengthens your case.
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A self-serve tool, not a law firm. General information, not legal advice.