How to Cancel NOW TV and Get a Refund
Cancelling a subscription should be straightforward, and getting your money back for unused services or billing errors is your right. This guide will help you navigate NOW TV's cancellation process and secure any refunds you're owed. Don't let confusing terms stop you from reclaiming your cash.
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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the day you sign up for a NOW TV pass. If you cancel within this time, you are entitled to a full refund, though NOW TV can deduct an amount for any service you've used. Outside this period, refunds are generally at NOW TV's discretion, or if there has been a clear service failure or billing error on their part.
Step by step
- 1Check your purchase date: Determine if you are within the 14-day cooling-off period from when you bought your NOW TV pass. This is crucial for a full refund.
- 2Cancel your NOW TV pass: Log into your NOW TV account, go to 'My Account', then 'Passes & Vouchers', and select 'Cancel Pass' next to the relevant subscription. Follow the prompts to confirm your cancellation.
- 3Contact NOW TV support for a refund: If you cancelled within the 14-day cooling-off period, or believe you're owed a refund due to a billing error or service issue, contact NOW TV's customer service via live chat or phone. Clearly state your reason for the refund request.
- 4Escalate if necessary: If your refund request is denied despite being within your rights, ask for your complaint to be escalated to a supervisor. Keep detailed records of all communications, including dates and names.
What they'll say, and your comeback
“You're outside the 14-day cooling-off period, so we cannot offer a refund.”
Comeback, I understand the 14-day rule. However, my request is due to a billing error on my account, or the service was not provided as advertised, which falls outside the standard cancellation policy.
“We do not offer refunds for partial months or unused portions of passes.”
Comeback, My request isn't for a partial month due to simple cancellation. I am seeking a refund because the service was unavailable or faulty for a significant period, or there was a clear misrepresentation of the service I purchased.
FAQ
Can I get a refund if I forgot to cancel my pass before it renewed?
Generally, NOW TV's policy does not offer refunds for passes that have automatically renewed if you simply forgot to cancel. Refunds are typically only given within the 14-day cooling-off period or for service-related issues.
How long does it take to receive a refund from NOW TV?
Once a refund is approved, NOW TV states it can take 3 to 5 working days for the money to appear back in your account. This timeframe can vary depending on your bank or payment method.
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A self-serve tool, not a law firm. General information, not legal advice.