How to Cancel Audible and Get a Refund
Audible subscriptions are great, but sometimes you need to cancel. Whether you've got unused credits or were charged unexpectedly, getting your money back is often simpler than you think. This guide shows you how to cancel and claim your refund effectively.
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In the UK, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases, including digital subscriptions. If you cancel within this period and haven't used any subscription benefits, you are generally entitled to a full refund. Beyond this, Audible's own refund policy often allows for refunds of unused credits upon cancellation, or recent charges if no credits were redeemed.
Step by step
- 1Log into your Audible account on their website, not the app. Navigate to 'Account Details' and check your next billing date and any unused credits.
- 2From the 'Account Details' page, find the 'Cancel membership' link. Follow the prompts to confirm your cancellation, explaining your reason if asked.
- 3Contact Audible Customer Service directly via phone or chat. Clearly state that you have cancelled your subscription and are requesting a refund for any recent charges (especially if within the 14-day cooling-off period) or for unused credits.
- 4Keep a record of your cancellation confirmation and any communication with customer service. If the refund does not appear within the advised timeframe, follow up with Audible, providing your reference numbers.
What they'll say, and your comeback
“You've used a credit so you're not eligible for a refund.”
Comeback, I understand that, but I am requesting a refund for the subscription fee itself within the cooling-off period, or specifically for any remaining unused credits, as per Audible's policy.
“Our policy states no refunds for digital content once accessed.”
Comeback, While I appreciate your policy, I am exercising my right to a refund under the Consumer Contracts Regulations 2013 for a service I haven't fully utilized, or requesting a refund for unused credits as per Audible's own stated practices.
“We can only offer a credit for future purchases.”
Comeback, I appreciate the offer, but I require a monetary refund as I no longer wish to use the service and am entitled to a refund for unused services or credits.
FAQ
Can I keep my audiobooks if I cancel my Audible subscription?
Yes, any audiobooks you have purchased with credits or money are yours to keep forever, even after you cancel your subscription. They remain in your library.
How long does an Audible refund typically take?
Once approved, Audible typically processes refunds within 3 to 5 business days. However, it can take up to 10 business days for the funds to appear in your bank account, depending on your bank's processing times.
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A self-serve tool, not a law firm. General information, not legal advice.