How to get a refund from Very and close your credit account
Dealing with a faulty item or simply want to return a purchase from Very, and then close your credit account? You have clear rights to ensure you get your money back and manage your financial commitments. This guide will walk you through the process, step by step.
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Under the UK Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose. For unwanted items, Very offers a 28-day returns policy, allowing you to return items for a full refund provided they are in their original condition. Once any outstanding balance is cleared, you have the right to request the closure of your Very credit account, as part of managing your financial agreements.
Step by step
- 1Review Very's Returns Policy: Check the specific conditions for your item, whether it's faulty or simply unwanted, and note the deadlines. This information is usually available on their website.
- 2Initiate Your Return: Contact Very's customer service via their website, app, or phone to arrange the return of your item. Clearly state the reason for the return and follow their instructions for packaging and collection.
- 3Track Your Refund: Once the item is returned, monitor your Very account and bank statements to ensure the refund is processed within the expected timeframe. Keep records of all communication.
- 4Close Your Credit Account: After confirming your refund has been applied and your Very credit account balance is zero, contact Very's credit services directly to formally request the closure of your account. Confirm this in writing if possible.
What they'll say, and your comeback
“You're outside the 28-day return window for unwanted items.”
Comeback, The Consumer Rights Act 2015 allows for returns of faulty goods for up to six years, regardless of your return window for unwanted items. My item is faulty, not simply unwanted.
“The item isn't faulty, it's user damage.”
Comeback, I dispute this. The item developed a fault under normal use within a reasonable timeframe. I expect an independent assessment or a resolution under my statutory rights.
“You cannot close the credit account while there's an outstanding balance.”
Comeback, I understand. My intention is to close the account once the refund for my returned item has been fully processed and the balance is cleared. Please confirm the process for closing it once the balance is zero.
FAQ
Can I return an item to Very if I've opened it?
Yes, you can return an item even if you've opened it, especially if it's faulty. For unwanted items, Very's policy usually requires items to be in their original packaging and condition, but you can typically open an item to inspect it without voiding your return rights.
Will closing my Very credit account affect my credit score?
Closing a credit account can have a minor, temporary impact on your credit score, especially if it's one of your oldest accounts or significantly reduces your overall available credit. However, if managed responsibly with a zero balance, the long-term impact is usually minimal. It's generally better to close accounts you no longer use.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.