Get a Refund for Missing or Wrong Uber Eats Orders
It's frustrating when your Uber Eats order is missing, incomplete, or incorrect. You paid for a specific meal, and you have a right to receive it as ordered. Don't let a bad delivery ruin your meal, you can get your money back.
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Build my claim →Your rights
When you pay for an Uber Eats order, you enter into a contract to receive specific food items. If your order is missing, incomplete, or incorrect, you have a right to a remedy, typically a full or partial refund. Uber Eats' own refund policy is designed to address these issues and ensures you receive what you paid for.
Step by step
- 1Check your order immediately upon delivery. Compare the items received against your order details in the Uber Eats app.
- 2Open the Uber Eats app, go to your 'Orders' section, select the problematic order, and tap 'Get Help' or 'Report an Issue'.
- 3Clearly describe the problem, whether items are missing, incorrect, or the entire order wasn't delivered. Provide any relevant details like photos if the food was wrong.
- 4Follow up on the resolution. Uber Eats usually processes refunds quickly for valid claims. If you're not satisfied, you can contact their support directly through the app.
What they'll say, and your comeback
“The restaurant claims they packed the correct items.”
Comeback, My contract is with Uber Eats, who facilitates the delivery. I received an incorrect order, which is not what I paid for. It's Uber Eats' responsibility to resolve this with the restaurant or refund me.
“The driver says they delivered the order to the correct address.”
Comeback, I did not receive the order. If the driver claims delivery, please provide photographic proof of delivery at my door. Otherwise, the order is considered undelivered.
FAQ
How long do I have to report an issue?
You should report any issues with your Uber Eats order as soon as possible after delivery, ideally within an hour or two. Delays can make it harder to verify your claim.
What if I only received part of my order?
If items are missing, you are entitled to a refund for the value of those specific items. Report it through the app as a 'missing item' issue, and Uber Eats should process a partial refund.
Ready to get your money back?
Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.