How to Cancel a ParkingEye Parking Charge
Receiving a Parking Charge Notice (PCN) from a private company like ParkingEye can be frustrating, but it is not a fine. You have clear rights to challenge these charges. Do not ignore it, as the charge can escalate.
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Unlike council-issued penalty charge notices, private parking charges are based on contract law. When you park on private land, you are deemed to have entered into a contract with the parking operator, ParkingEye, by accepting their terms and conditions displayed on signage. The Protection of Freedoms Act 2012 allows private parking companies to pursue the vehicle's keeper for unpaid charges, provided they follow strict procedures. You have the right to appeal this charge, first to ParkingEye, and if rejected, to the independent appeals service, POPLA (Parking on Private Land Appeals). ParkingEye, as a member of the British Parking Association (BPA), must adhere to the BPA's Code of Practice, which POPLA uses to assess appeals.
Step by step
- 1Gather all evidence related to the parking incident, including photos of signage, your vehicle, parking tickets, bank statements, or witness statements.
- 2Appeal directly to ParkingEye within 28 days of receiving the PCN, explaining why you believe the charge is unfair or incorrect. Use their online appeal portal.
- 3If ParkingEye rejects your initial appeal, they must provide you with a POPLA verification code. Use this code to appeal to POPLA (Parking on Private Land Appeals) within 28 days of the rejection.
- 4If POPLA rejects your appeal, carefully consider paying the charge at the discounted rate if applicable, to avoid further escalation and potential court action. Alternatively, seek independent legal advice.
What they'll say, and your comeback
“Our ANPR cameras show you overstayed the permitted time.”
Comeback, My vehicle was only present for X minutes, or the cameras are inaccurate. I have evidence to support this, such as receipts, dashcam footage, or a witness statement.
“You failed to display a valid permit or ticket.”
Comeback, I did purchase a ticket or have a valid permit, but the machine was faulty, or the permit fell. I have proof of payment, such as a bank statement or a photo of the ticket stub.
“The signage clearly states the terms and conditions.”
Comeback, The signage was unclear, obscured, or insufficient in number or size to form a valid contract. Therefore, I could not have reasonably agreed to the terms.
FAQ
What happens if I ignore a ParkingEye PCN?
Ignoring a private parking charge is not advisable. The charge can increase significantly due to added fees, and the company may pursue you through debt collection agencies or court action.
What are common successful reasons for appealing?
Successful appeals often involve unclear or inadequate signage, mitigating circumstances (e.g., medical emergency, vehicle breakdown), proof of valid payment or permit, or evidence that the PCN was issued incorrectly (e.g., ANPR error).
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A self-serve tool, not a law firm. General information, not legal advice.