Reclaim Car Finance Commission from Moneybarn
Moneybarn specialises in finance for people with weaker credit, often at higher interest rates, and works through brokers. It states it never used discretionary commission arrangements. That does not put it fully outside the scandal: the FCA scheme and the unfair relationship law also catch high, undisclosed commission and undisclosed ties to a lender. If you financed a car with Moneybarn between 2007 and 2024 and were never told what your broker earned, it is worth checking. You complain yourself, it is free, and you keep 100%.
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Your claim is based on section 140A of the Consumer Credit Act 1974, which allows a credit agreement to be reopened where the relationship was unfair, and on the Supreme Court's ruling in Johnson v FirstRand (1 August 2025) that an undisclosed commission can make a relationship unfair. The FCA's redress scheme in PS26/3 (30 March 2026) covers agreements from 6 April 2007 to 1 November 2024 where commission was not properly disclosed, including discretionary commission arrangements, high commission (broadly at least 39% of the total charge for credit and 10% of the loan), and undisclosed ties. The scheme is free, and the Financial Ombudsman can review any decision you disagree with.
Step by step
- 1Pull together your Moneybarn agreement number, the registration of the car, and roughly when you signed. Provide as much detail as you can so Moneybarn can identify the agreement.
- 2Submit your commission complaint to Moneybarn. Explain that you were not told about the broker's commission or its size, and that you believe this made the relationship unfair under section 140A of the Consumer Credit Act, asking them to assess it under the FCA redress scheme.
- 3Moneybarn will assess your complaint at no cost. Because it says it did not use DCAs, it may consider whether your agreement instead involved high or undisclosed commission. Scheme deadlines are an implementation period ending 30 June 2026 for agreements from April 2014 onwards and 31 August 2026 for earlier ones, with up to three months after that to notify you of the outcome.
- 4If you disagree with Moneybarn's outcome, refer the complaint to the Financial Ombudsman Service for free, normally within six months of the final response. The Ombudsman can weigh the fairness of the relationship independently.
What they'll say, and your comeback
“Moneybarn never used discretionary commission, so you have no claim.”
Comeback, DCAs are only one route. The FCA scheme and section 140A also cover high commission and undisclosed ties that were not properly disclosed. Ask Moneybarn to assess your complaint against the full unfair relationship test, not just the DCA question.
“Your interest rate was high because of your credit profile, not commission.”
Comeback, Those are separate issues. Even on a higher-risk agreement, the broker's commission still had to be disclosed clearly. Ask Moneybarn to confirm what commission was paid and what you were told about it.
“There is no point complaining until the litigation is resolved.”
Comeback, The scheme rules in PS26/3 are final and the complaint handling pause lifted on 31 May 2026. Logging your complaint now secures your place and your reference, and it costs nothing to be in the queue early.
FAQ
Can I really claim if Moneybarn never used discretionary commission?
Possibly. The unfair relationship test under section 140A is broader than DCAs alone, and the FCA scheme also covers high commission and undisclosed ties to a lender. It is worth submitting a complaint and asking for a full assessment.
Should I use a claims company?
No. Moneybarn assesses complaints for free, and the FCA warns against paying claims firms that can take a sizeable cut of any payout. Complain directly and escalate to the Ombudsman if needed, and you keep all of your money.
Ready to get your money back?
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A self-serve tool, not a law firm. General information, not legal advice.