Reclaim car finance commission from Black Horse
Black Horse is the motor finance arm of Lloyds Banking Group and one of the UK's largest car finance lenders, behind many PCP and HP deals arranged through dealerships. If you took out finance with Black Horse before November 2024, the dealer or broker may have been paid a commission you were never told about, and in many older deals could even raise your interest rate to earn more. If so, you may be owed a refund. You can complain to Black Horse directly and for free, and keep 100% of anything you get back.
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Black Horse finance is regulated credit under the Consumer Credit Act 1974, and sections 140A-140C allow redress where an undisclosed commission made the relationship unfair to you. Black Horse falls within the FCA's consumer redress scheme (policy statement PS26/3), which covers motor finance agreements taken out between 6 April 2007 and 1 November 2024. The pause on complaint handling lifts on 31 May 2026. If Black Horse rejects your complaint, you can take it for free to the Financial Ombudsman Service.
Step by step
- 1Gather your Black Horse agreement number, the dealer you bought the car from, the APR and the dates, confirming the deal sits between 6 April 2007 and 1 November 2024.
- 2Submit a written complaint to Black Horse stating that a commission paid to the dealer or broker was not properly disclosed, creating an unfair relationship under sections 140A-140C of the Consumer Credit Act 1974.
- 3Ask Black Horse to confirm whether a discretionary commission arrangement applied, the commission amount, and to refund overpaid interest plus compensatory interest under the FCA redress scheme.
- 4If Black Horse rejects the complaint or does not respond within the time allowed, refer it for free to the Financial Ombudsman Service, normally within six months of their final response.
What they'll say, and your comeback
“Black Horse did not sell you the car, the dealer did, so complain to them.”
Comeback, Black Horse is the lender named on my regulated credit agreement and is responsible for the unfair relationship under the Consumer Credit Act 1974. The FCA scheme is directed at lenders, so Black Horse is the right party to complain to.
“We have reviewed your file and the commission was properly disclosed.”
Comeback, Please send me the exact document and wording you say disclosed the commission, and the actual commission figure paid. If you cannot evidence adequate disclosure of a discretionary arrangement, I expect redress, and I will ask the Financial Ombudsman to review it if needed.
FAQ
Black Horse paused my complaint, what does that mean?
The FCA allowed lenders to pause final responses while the scheme was finalised. That pause lifts on 31 May 2026, after which lenders must work through eligible complaints under the scheme. Complaining now still puts your case on record.
Will Black Horse contact me automatically?
Under the scheme lenders are expected to contact customers they owe money to. You can also complain yourself now; there is no downside to putting your own complaint on record.
Ready to get your money back?
Reclaim it now, free →More money you might be owed
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A self-serve tool, not a law firm. General information, not legal advice.