Refund from Just Eat for wrong or cold food
It is incredibly frustrating when your takeaway arrives wrong, incomplete, or stone cold. You paid good money for a meal you expected to enjoy, and you have a right to receive what you ordered. Do not settle for anything less than a full refund when your order is not up to scratch.
Skip the writing, get your claim in 15 seconds.
We'll draft a firm, ready-to-send demand tailored to your situation. Free.
Build my claim →Your rights
Under the Consumer Rights Act 2015, goods, including food, must be of satisfactory quality, fit for purpose, and as described. If your Just Eat order is wrong, incomplete, or cold when it should be hot, it fails these basic legal standards. You are entitled to a refund for items that do not meet these requirements.
Step by step
- 1Check your order immediately upon delivery. If anything is wrong, take clear photos or a video showing the issue, such as missing items, incorrect dishes, or the condition of cold food.
- 2Open the Just Eat app or visit their website and navigate to your order history. Find the problematic order and select the option to 'Get help' or 'Report a problem'.
- 3Clearly describe the issue, attaching your photographic evidence. State that the food was not as described, not of satisfactory quality, or not fit for purpose, citing the Consumer Rights Act 2015.
- 4Request a full refund for the affected items or the entire order if it was unusable. If Just Eat's initial response is unsatisfactory, politely reiterate your consumer rights and your expectation of a full refund.
What they'll say, and your comeback
“It is the restaurant's fault, we are just the platform.”
Comeback, While the restaurant prepared the food, you, Just Eat, facilitated this transaction and are responsible for ensuring the service and goods meet consumer standards. My contract is effectively with you as the platform.
“We can only offer a partial refund or a voucher for your next order.”
Comeback, Under the Consumer Rights Act 2015, I am entitled to a full refund for goods that were not as described or not of satisfactory quality. A partial refund or voucher does not fully resolve the issue.
“You accepted the order, so we cannot offer a refund.”
Comeback, Accepting the delivery does not mean I accepted food that was incorrect, incomplete, or cold. The defect was only apparent upon inspection, and I reported it immediately.
FAQ
How quickly do I need to report a problem with my Just Eat order?
You should report any issues as soon as possible, ideally within 30 minutes to an hour of delivery. This ensures the condition of the food is still evident and strengthens your claim for a refund.
What if Just Eat refuses to give me a refund?
If Just Eat refuses to provide a satisfactory refund, you can initiate a chargeback with your bank or credit card provider. Explain that you did not receive the goods as described or of satisfactory quality, providing all your evidence.
Ready to get your money back?
Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.