Cancel HelloFresh and reclaim an unfair charge
HelloFresh subscriptions can be tricky to cancel, and sometimes you might be charged unfairly after trying to stop deliveries. This guide helps you understand your rights and reclaim money for services not rendered or for issues with your boxes.
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If HelloFresh fails to provide goods or services that are of satisfactory quality, fit for purpose, or as described, you are entitled to a refund under the **Consumer Rights Act 2015**. If you paid by card, you can initiate a **chargeback** through your bank to dispute the transaction. If you paid by Direct Debit, the **Direct Debit Guarantee** allows you to claim a full and immediate refund from your bank for any incorrect or fraudulent payments.
Step by step
- 1Cancel your HelloFresh subscription via their website or app. Ensure you cancel before the weekly cut-off time to avoid being charged for the next box.
- 2Gather all evidence related to your claim. This includes screenshots of your cancellation confirmation, photos of faulty or missing items, communication with HelloFresh, and bank statements showing the disputed charge.
- 3Contact HelloFresh's customer service to request a full refund. Clearly explain why you are disputing the charge, citing the Consumer Rights Act 2015 if the issue relates to faulty goods or services.
- 4If HelloFresh refuses your refund, contact your bank or card provider immediately to initiate a chargeback. Provide them with all your evidence and explain that HelloFresh has failed to resolve the issue.
What they'll say, and your comeback
“You didn't cancel your subscription in time, so the charge is valid.”
Comeback, I cancelled my subscription according to your terms and conditions, or before the stated cut-off time. The charge is therefore invalid, or the subsequent box was faulty, entitling me to a refund under the Consumer Rights Act 2015.
“We can only offer you credit for a future box, not a refund.”
Comeback, Under the Consumer Rights Act 2015, if the goods or services provided were not of satisfactory quality, fit for purpose, or as described, I am entitled to a monetary refund, not just credit.
“You received the box, so we cannot issue a refund.”
Comeback, While I received a box, its contents were faulty, damaged, or incomplete, meaning the service was not delivered as agreed. This entitles me to a refund under the Consumer Rights Act 2015.
FAQ
How long do I have to cancel my HelloFresh subscription?
You must cancel your subscription by the cut-off time specified by HelloFresh for your next delivery, usually several days before the delivery date. Check their website for the exact timing.
What is the time limit for making a chargeback claim?
Most card providers allow you to make a chargeback claim within 120 days of the transaction, or sometimes from the date you became aware of the issue. Contact your bank for their specific timeframes.
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- UK / USHow to stop a gym charging you after you cancelled
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- UKHow to Cancel Your PureGym Membership & Stop Payments
- FranceRésilier un abonnement et obtenir un remboursement en France
- GermanyAbo kündigen und Geld zurück in Deutschland
- IrelandCancel a Subscription and Get a Refund in Ireland
A self-serve tool, not a law firm. General information, not legal advice.