How to get a refund from Domino's for a wrong order
It is incredibly frustrating when you order food and receive something completely different from what you paid for. You have consumer rights that protect you in these situations. Do not settle for an incorrect order, you are entitled to receive what you asked for.
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Under the Consumer Rights Act 2015, any goods you purchase, including food, must be 'as described', 'of satisfactory quality', and 'fit for purpose'. If your Domino's order is wrong, it fails the 'as described' requirement, meaning you are entitled to a refund or a replacement.
Step by step
- 1Check your order immediately upon delivery or collection, before the driver leaves if possible.
- 2Contact the specific Domino's store where you placed the order directly. Their phone number is usually on your receipt or confirmation email.
- 3Clearly explain the issue, provide your order number, and describe the discrepancy. Offer to send photo evidence if requested.
- 4If the local store does not resolve the issue to your satisfaction, escalate your complaint to Domino's national customer service team.
What they'll say, and your comeback
“You should have checked the order before the driver left.”
Comeback, My right to receive the correct goods, as per the Consumer Rights Act 2015, is not contingent on an immediate inspection at the doorstep. I reported the issue as soon as it was reasonably discovered.
“We can only offer a discount on your next order.”
Comeback, Under the Consumer Rights Act 2015, I am entitled to a refund or a replacement for the incorrect items from this specific order, not just a future discount.
“It is too late to do anything now.”
Comeback, I contacted you promptly after discovering the error. The law states that goods must be 'as described', and this order was not.
FAQ
Can I get a full refund if my order is completely wrong?
Yes, if the entire order is incorrect or unusable due to the error, you are entitled to a full refund or a complete replacement of the correct order.
What if only part of my order is wrong?
If only part of your order is incorrect, you are entitled to a refund for the specific items that were wrong or a replacement of those items. Discuss with the store whether a partial refund or re-delivery of the correct items is more appropriate.
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Reclaim it now, free →More money you might be owed
- UKHow to get a refund for a faulty product (even 'out of policy')
- UK / EUHow to get a refund when your order never arrived
- EUResolve a cross-border online purchase dispute (ECC-Net)
- SpainCómo reclamar la devolución por un producto defectuoso en España
- PortugalDevolução de produto com defeito em Portugal
- FranceProduit défectueux : garantie légale de conformité en France
A self-serve tool, not a law firm. General information, not legal advice.