Charged by Disney Plus after cancelling? Get your money back.
It's frustrating to be charged for a service you've already cancelled. If Disney Plus has taken money from your account after you ended your subscription, you have rights. Don't let them keep your cash for a service you no longer use.
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Being charged after you've successfully cancelled a subscription is an unauthorised transaction. You have the right to dispute this charge. In the UK, if you paid by Direct Debit, you are protected by the Direct Debit Guarantee, allowing you to get an immediate refund from your bank. For debit or credit card payments, you can initiate a 'chargeback' with your bank or card provider. This process reverses the transaction, as the service provider has failed to provide the agreed service or has taken money without authorisation.
Step by step
- 1Gather your cancellation proof. Find any emails, screenshots, or confirmation numbers showing when you cancelled your Disney Plus subscription. Note the date and method of cancellation.
- 2Contact Disney Plus support directly. Explain clearly that you were charged after cancelling and provide your proof. Request a full refund for the incorrect charge and confirmation that no further payments will be taken.
- 3If Disney Plus doesn't resolve it, contact your bank or card provider. Explain that an unauthorised transaction occurred after you cancelled your subscription. Provide all your evidence, including your cancellation proof and any communication with Disney Plus.
- 4Initiate a chargeback or Direct Debit Guarantee claim. Your bank will guide you through the process to reclaim the funds. Ensure they also block any future payments from Disney Plus if necessary.
What they'll say, and your comeback
“You didn't cancel correctly, or it was a pre-authorised payment.”
Comeback, I have proof of my cancellation on [date]. Any payment taken after this date is unauthorised. A pre-authorised payment still requires a valid subscription, which I no longer have.
“Refunds are not available for partial billing periods.”
Comeback, This isn't a request for a partial refund. This is a request for a full refund for a charge taken *after* my subscription was cancelled entirely. The service was not provided for the period charged.
FAQ
How long does a chargeback take?
The timeline for a chargeback varies, but it typically takes a few weeks to a couple of months for your bank to investigate and process the claim. You should see a temporary credit on your account much sooner.
What if I cancelled through a third party, like Apple or Google Play?
If you cancelled through a third party, your initial contact should be with that platform (e.g., Apple Support or Google Play Support) as they manage the billing. If they don't resolve it, you can still pursue a chargeback with your bank, providing all documentation from the third party and Disney Plus.
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Reclaim it now, free →More money you might be owed
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A self-serve tool, not a law firm. General information, not legal advice.