How to complain to Jet2.
- Type
- Airline
- Region
- UK
- Escalate to
- CAA Passenger Advice and Complaints Team (PACT) for Jet2.com flights; ABTA for Jet2holidays packages
- Response deadline
- 8 weeks before you can escalate
Details checked 2026-06-02
Jet2.com is not a member of any approved ADR scheme, so flight-only complaints go to the CAA's PACT team (or court), not AviationADR. Jet2holidays package complaints go to ABTA.
Complain to Jet2 first and ask for a written final response. If they reject you or the deadline passes, you can take it to the CAA Passenger Advice and Complaints Team (PACT) for Jet2.com flights; ABTA for Jet2holidays packages for free, and their decision is binding on the company.
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Write my Jet2 complaintDetails compiled for convenience. Always confirm the current contact on Jet2's own site. A self-serve tool, not a law firm. Not legal advice.