How to complain to Iberia.

Type

Airline

Region

Spain

Escalate to

If Iberia does not resolve your complaint about a flight departing from Spain (or arriving in Spain on an EU carrier) regarding denied boarding, cancellation, long delay or downgrading under Regulation (EC) 261/2004, escalate to AESA (Agencia Estatal de Seguridad Aerea), the Spanish national enforcement body for air passenger rights.

Response deadline

Contact Iberia first and allow up to 1 month for a reply. If there is no response or it is unsatisfactory, you can file with AESA (AESA generally asks that the airline has been given at least 1 month to respond before it intervenes).

Details checked 2026-06-02

AESA handles air passenger rights claims for flights connected to Spain. For flights on or after 2 June 2023, AESA processes these via an alternative dispute resolution (ADR) procedure; for the monetary compensation itself you may ultimately need to go through the courts.

Complain to Iberia first and ask for a written final response. If they reject you or the deadline passes, you can take it to the If Iberia does not resolve your complaint about a flight departing from Spain (or arriving in Spain on an EU carrier) regarding denied boarding, cancellation, long delay or downgrading under Regulation (EC) 261/2004, escalate to AESA (Agencia Estatal de Seguridad Aerea), the Spanish national enforcement body for air passenger rights. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on Iberia's own site. A self-serve tool, not a law firm. Not legal advice.