How to complain to easyJet.
- Type
- Airline
- Region
- UK
- Escalate to
- AviationADR (Consumer Dispute Resolution Ltd)
- Response deadline
- 8 weeks before you can escalate to ADR
Details checked 2026-06-02
easyJet moved from CEDR to AviationADR in 2019, so file with AviationADR, not CEDR. Get a deadlock letter or wait 8 weeks first.
Complain to easyJet first and ask for a written final response. If they reject you or the deadline passes, you can take it to the AviationADR (Consumer Dispute Resolution Ltd) for free, and their decision is binding on the company.
Chasing money back, not just lodging a complaint? How to get a refund from easyJet for cancelled or delayed flights.
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Write my easyJet complaintDetails compiled for convenience. Always confirm the current contact on easyJet's own site. A self-serve tool, not a law firm. Not legal advice.