How to complain to Currys.

Type: Retailer
Region: UK
Escalate to: Retail ADR for general goods (Small Claims Court or chargeback/Section 75); for Currys credit/finance, the Financial Ombudsman Service
Response deadline: General retail: no statutory deadline (target 14 days). Currys credit/finance complaints: 8 weeks before escalating to the Financial Ombudsman Service.

Details checked 2026-06-02

For faulty electricals rely on the Consumer Rights Act 2015 and any Care & Repair terms. If the complaint concerns Currys finance, it is a regulated credit complaint that escalates to the Financial Ombudsman Service after 8 weeks.

Complain to Currys first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Retail ADR for general goods (Small Claims Court or chargeback/Section 75); for Currys credit/finance, the Financial Ombudsman Service for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Currys's own site. A self-serve tool, not a law firm. Not legal advice.