How to complain to Black Horse.
- Type
- Car finance
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Black Horse is part of Lloyds Banking Group and is heavily involved in motor finance discretionary commission complaints. You can complain even if your agreement has ended; reference any discretionary commission arrangement (DCA) if relevant.
Complain to Black Horse first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
Chasing money back, not just lodging a complaint? Reclaim car finance commission from Black Horse.
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Write my Black Horse complaintDetails compiled for convenience. Always confirm the current contact on Black Horse's own site. A self-serve tool, not a law firm. Not legal advice.