How to complain to Zopa.

Type: Credit
Region: UK
Escalate to: Financial Ombudsman Service
Response deadline: 8 weeks

Details checked 2026-06-02

Zopa Bank is FCA regulated and covered by the Financial Ombudsman. Send complaints via the in-app chat or contact form, then escalate free if unresolved after 8 weeks.

Complain to Zopa first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on Zopa's own site. A self-serve tool, not a law firm. Not legal advice.