How to complain to Virgin Money.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Virgin Money now incorporates the former Clydesdale and Yorkshire Bank brands. Check your product paperwork for the right brand reference when complaining.
Complain to Virgin Money first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
Chasing money back, not just lodging a complaint? Reclaim overdraft fees from Virgin Money.
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Write my Virgin Money complaintDetails compiled for convenience. Always confirm the current contact on Virgin Money's own site. A self-serve tool, not a law firm. Not legal advice.