How to complain to TUI.

Type: Airline
Region: UK
Escalate to: ABTA (for package holidays) or AviationADR (for TUI Airways flight-only claims)
Response deadline: 28 days for ABTA acknowledgement; 8 weeks before flight ADR

Details checked 2026-06-02

The route depends on what you booked: package holiday complaints go to ABTA's ADR scheme, while TUI Airways flight-only claims (delay or cancellation) go to AviationADR.

Complain to TUI first and ask for a written final response. If they reject you or the deadline passes, you can take it to the ABTA (for package holidays) or AviationADR (for TUI Airways flight-only claims) for free, and their decision is binding on the company.

Get the direct complaint channel for TUI.

One free lookup. Pro unlocks the whole directory.

Let us write the complaint for you.

Write my TUI complaint

Details compiled for convenience. Always confirm the current contact on TUI's own site. A self-serve tool, not a law firm. Not legal advice.