How to complain to TIM (Telecom Italia).

Type: Telecom
Region: Italy
Escalate to: AGCOM (Autorita per le Garanzie nelle Comunicazioni) via the Corecom conciliation procedure
Response deadline: TIM must reply to a written complaint within 45 days. If unsatisfied or unanswered, open a conciliation case through the ConciliaWeb platform run by AGCOM and the regional Corecom. The mandatory conciliation attempt usually concludes within 30 days.

Details checked 2026-06-02

For telecoms the correct escalation body is AGCOM, the communications regulator, through the Corecom and the ConciliaWeb online dispute platform. A conciliation attempt is mandatory before going to court. ENAC, ABF and IVASS do not cover telecoms.

Complain to TIM (Telecom Italia) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the AGCOM (Autorita per le Garanzie nelle Comunicazioni) via the Corecom conciliation procedure for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on TIM (Telecom Italia)'s own site. A self-serve tool, not a law firm. Not legal advice.