How to complain to Societe Generale.

Type

Bank

Region

France

Escalate to

After the bank's internal complaints process and its own Mediateur (Mediateur aupres de la Societe Generale), you escalate through the French banking consumer mediation route (Mediateur de la consommation). The national banking supervisor is the ACPR (Autorite de controle prudentiel et de resolution), which monitors customer treatment and accepts reports of misconduct but does not settle individual claims.

Response deadline

Acknowledgement within 10 working days and a full reply within a maximum of 2 months. The banking mediator then has 90 days from a complete file to issue an opinion.

Details checked 2026-06-02

Societe Generale now trades partly under the SG brand after merging with Credit du Nord. Use the internal mediator first, then the ACPR as the supervisory authority.

Complain to Societe Generale first and ask for a written final response. If they reject you or the deadline passes, you can take it to the After the bank's internal complaints process and its own Mediateur (Mediateur aupres de la Societe Generale), you escalate through the French banking consumer mediation route (Mediateur de la consommation). The national banking supervisor is the ACPR (Autorite de controle prudentiel et de resolution), which monitors customer treatment and accepts reports of misconduct but does not settle individual claims. for free, and their decision is binding on the company.

Details compiled for convenience. Always confirm the current contact on Societe Generale's own site. A self-serve tool, not a law firm. Not legal advice.