How to complain to SAS (Scandinavian Airlines).

Type: Airline
Region: Sweden
Escalate to: ARN (Allmanna reklamationsnamnden / National Board for Consumer Disputes) for the consumer dispute; Transportstyrelsen (Swedish Transport Agency) is the EU261 air passenger rights enforcement body in Sweden
Response deadline: SAS aims to acknowledge feedback quickly and respond within about 14 days, though complex cases (for example compensation claims) can take longer. If unresolved you can take the dispute to ARN, normally within one year of complaining to SAS.

Details checked 2026-06-02

Submit your complaint through the SAS claim form first. For an unresolved consumer dispute (delays, cancellations, baggage, refunds) escalate to ARN. For enforcement of EU261 air passenger rights in Sweden, the national enforcement body is Transportstyrelsen (https://www.transportstyrelsen.se). Konsumentverket / Hallakonsument can also give free guidance.

Complain to SAS (Scandinavian Airlines) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the ARN (Allmanna reklamationsnamnden / National Board for Consumer Disputes) for the consumer dispute; Transportstyrelsen (Swedish Transport Agency) is the EU261 air passenger rights enforcement body in Sweden for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on SAS (Scandinavian Airlines)'s own site. A self-serve tool, not a law firm. Not legal advice.