How to complain to Santander Consumer Finance.
- Type
- Car finance
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Santander Consumer (UK) plc is a separate entity from the Santander UK retail bank; make sure you contact the consumer finance arm in Redhill for vehicle finance agreements, not the high street bank.
Complain to Santander Consumer Finance first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
Chasing money back, not just lodging a complaint? Reclaim Car Finance Commission from Santander Consumer Finance.
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Write my Santander Consumer Finance complaintDetails compiled for convenience. Always confirm the current contact on Santander Consumer Finance's own site. A self-serve tool, not a law firm. Not legal advice.