How to complain to Royal Bank of Scotland.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
RBS is part of NatWest Group; escalate to the Financial Ombudsman Service after a final response or 8 weeks, and do so within 6 months of that response.
Complain to Royal Bank of Scotland first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my Royal Bank of Scotland complaintDetails compiled for convenience. Always confirm the current contact on Royal Bank of Scotland's own site. A self-serve tool, not a law firm. Not legal advice.