How to complain to PZU (Powszechny Zaklad Ubezpieczen).
- Type
- Insurer
- Region
- Poland
- Escalate to
- Rzecznik Finansowy (Financial Ombudsman of Poland)
- Response deadline
- PZU must respond to a complaint within 30 calendar days of receiving it, extendable to a maximum of 60 days in particularly complicated cases (with a written explanation of the delay). Dissatisfied customers can then escalate to the Rzecznik Finansowy, who handles insurance and other financial disputes.
Details checked 2026-06-02
Complaints can be filed online, by phone, by post, by email or at a PZU branch. If the statutory deadline is missed the complaint is deemed accepted. The Rzecznik Finansowy can also run an out-of-court dispute resolution procedure for insurance customers. Consumer protection concerns can additionally be reported to UOKiK.
Complain to PZU (Powszechny Zaklad Ubezpieczen) first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Rzecznik Finansowy (Financial Ombudsman of Poland) for free, and their decision is binding on the company.
Get the direct complaint channel for PZU (Powszechny Zaklad Ubezpieczen).
One free lookup. Pro unlocks the whole directory.
Let us write the complaint for you.
Write my PZU (Powszechny Zaklad Ubezpieczen) complaintDetails compiled for convenience. Always confirm the current contact on PZU (Powszechny Zaklad Ubezpieczen)'s own site. A self-serve tool, not a law firm. Not legal advice.