How to complain to PKO Bank Polski.
- Type
- Bank
- Region
- Poland
- Escalate to
- Rzecznik Finansowy (Financial Ombudsman of Poland)
- Response deadline
- The bank must reply within 30 calendar days of receiving the complaint, extendable to 60 days in particularly complicated cases (you must be told why). For payment services the deadline is shorter (15 business days, extendable to 35). If you are a retail customer and are not satisfied, you can escalate to the Rzecznik Finansowy.
Details checked 2026-06-02
Submit a complaint in branch, by phone, in the iPKO/IKO app, in writing or by email. If the bank misses the deadline the complaint is treated as accepted. For consumer market-practice issues you can also notify UOKiK (the Office of Competition and Consumer Protection).
Complain to PKO Bank Polski first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Rzecznik Finansowy (Financial Ombudsman of Poland) for free, and their decision is binding on the company.
Get the direct complaint channel for PKO Bank Polski.
One free lookup. Pro unlocks the whole directory.
Let us write the complaint for you.
Write my PKO Bank Polski complaintDetails compiled for convenience. Always confirm the current contact on PKO Bank Polski's own site. A self-serve tool, not a law firm. Not legal advice.