How to complain to OVO Energy.

Type: Energy
Region: UK
Escalate to: Energy Ombudsman
Response deadline: 8 weeks (or sooner if a deadlock letter is issued)

Details checked 2026-06-02

OVO now includes former SSE Energy Services domestic customers; quote your OVO account number when escalating.

Complain to OVO Energy first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Energy Ombudsman for free, and their decision is binding on the company.

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Details compiled for convenience. Always confirm the current contact on OVO Energy's own site. A self-serve tool, not a law firm. Not legal advice.