How to complain to NatWest.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
NatWest is part of NatWest Group; if you do not get a final response within 8 weeks or are dissatisfied, take it to the Financial Ombudsman Service free of charge within 6 months of the final response.
Complain to NatWest first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
Chasing money back, not just lodging a complaint? Reclaim Overdraft Fees from NatWest.
Get the direct complaint channel for NatWest.
One free lookup. Pro unlocks the whole directory.
Let us write the complaint for you.
Write my NatWest complaintDetails compiled for convenience. Always confirm the current contact on NatWest's own site. A self-serve tool, not a law firm. Not legal advice.