How to complain to Monzo Bank.
- Type
- Bank
- Region
- UK
- Escalate to
- Financial Ombudsman Service
- Response deadline
- 8 weeks
Details checked 2026-06-02
Complain in-app via the chat feature for the fastest response. If unresolved after 8 weeks (or you get a final response sooner), you have 6 months to take it to the Financial Ombudsman Service.
Complain to Monzo Bank first and ask for a written final response. If they reject you or the deadline passes, you can take it to the Financial Ombudsman Service for free, and their decision is binding on the company.
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Write my Monzo Bank complaintDetails compiled for convenience. Always confirm the current contact on Monzo Bank's own site. A self-serve tool, not a law firm. Not legal advice.